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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful in time of need.

Very helpful in time of need.I was strugling to make end meet. Tried to do it all myself. Now in one session you solved and sorted my problems Reviewed on: 27th May 2026

Very easy to deal with

Very easy to deal with and provided helpful advice. Would thoroughly recommend. Reviewed on: 27th May 2026

Best thing I ever done!

It was so stressful to contact and admit I needed help but as soon as I spoke to them they made me at ease with everything and just helped me with anything I needed it’s been a weight lifted these past few years and now I will be debt free next year finally so I’m just so happy thank you Reviewed on: 27th May 2026

Help when I needed it

Helped me out when I was going through a really bad time. Reviewed on: 27th May 2026

Life Changing Experience

StepChange were absolutely fantastic at sorting out my credit card and Loan debts. I am now on a monthly repayment plan with all my creditors making the whole financial situation manageable. This removed all the major stress levels and allowed us to move on with our lives and not having to worry about what may be coming through the door. As long as you stick with your plan and review your financial situation once a year with StepChange your life will become a great deal easier. Do not be embarrassed with regards to asking for help and contact StepChange as soon as possible. Reviewed on: 27th May 2026

Very good at understanding our situation

Very good at understanding our situation Reviewed on: 27th May 2026

I cannot thank step change enough for their help and...

I cannot thank step change enough for their help and advice . So kind and understanding . I have worked all my life from 15 years of age and in my 60s my health deteriorated ending up unable to continue the job I loved . Worrying over how I was going to continue paying credit cards etc I was put into contacting step change , I have never looked back after the worry lifted and with their help I could now have peace of mind . Thank you step change for everything Reviewed on: 27th May 2026

Debt advice..

I found virtually every member of the Step Change Staff I spoke to most helpful with my queries Reviewed on: 27th May 2026

I don’t feel embarrassed at all talking to the colla...

I don’t feel embarrassed at all talking to the collages at Step Change.The hardest part was to take the first step in phoning.All the collages were friendly and very patient with me. Reviewed on: 27th May 2026

Relief!!

What a blessing was to find StepChange and what a relief it was when StepChange took care of our debts. Reviewed on: 27th May 2026

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