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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16852 reviews)

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4.92

Based on 16,851 reviews, last reviewed 26th May 2026

102700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16852)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Stress free

Work out your incoming and outgoing, Stepchange does the rest Reviewed on: 23rd July 2021

very helpful

very helpful, friendly staff... they helped me a lot, psycologicaly as well. since I have got in touch nothing seemed to be impossible again. I am on my way to pay my debts off and don't use the credit cards any more. it feels much better now. Reviewed on: 23rd July 2021

Absolute life changer

I genuinely don’t know what I would’ve done without StepChange. Everything was very straightforward with no judgement and are always on hand to help with any queries/concerns. This charity has helped me to clear my debt and now I have a future to look forward to. Reviewed on: 23rd July 2021

Help when needed

I caint tell you how much you helped me...I didnt know what I was going to do I was at my wits end ..nothing was to much for them... Reviewed on: 23rd July 2021

A safety net for tumbling finances

I am happy with my experience of StepChange , and financial matters have been less than a disaster since their helpful assistance throughout the period of the plan. Reviewed on: 23rd July 2021

Stepchange provides a lifeline.

When I separated from my wife, I was forced to take all the family debt on my shoulders. Stepchange helped me manage this not insignificant debt. I will be forever grateful. Reviewed on: 23rd July 2021

Peace of mind

Excellent service and advice given, total peace of mind since joining StepChange,cannot fault them. Reviewed on: 23rd July 2021

Fantastic Help

Have really helped me through a difficult time Reviewed on: 23rd July 2021

Sunshine of my life

If it’s not for step change I would have died. Thanks so much. I am able to live a normal life Reviewed on: 23rd July 2021

Pressure release

I was under pressure with debt ( what it seemed never ending). I felt like I had no where to turn to due to being proud and was lucky to work up to early retirement ( due to injury) and was drowning in what I thought was a never ending problem Till I saw Stepchange and read about them I finally pluck up enough courage to phone them. They were not judgmental or harsh talking but made me settle down and I told them my problem ( debt) and soon I felt better just talking to them Eventually we got a plan and they put it into action telling me what it meant and how it worked I must say I feel much better now and not only they got me back on the road to normality but have backed me up and supported me and my wife and kept in touch They said I could get in touch when ever we need to which is very very reassuring I can’t thank them enough. Reviewed on: 23rd July 2021

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