Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16853 reviews)

View other StepChange products

4.92

Based on 16,853 reviews, last reviewed 27th May 2026

102800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing help Could not wish for anything better.Sorted out all my problems. Took all the stress and anxiety away..Never had to speak to creditors Step Change did e... Read more Reviewed on: 27th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16853)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Step Change literally saved me!

So kind, caring and non judemental - amazing organisation Reviewed on: 23rd July 2021

Turned our life around

Thank you for being there for us and people like us who probably wouldn't have survived these last few years. Reviewed on: 23rd July 2021

good service

I've been with Stepchange for a few years now and they have always been very helpful and they do not judge you because you have debts. Would highly recommend Reviewed on: 23rd July 2021

I sleep well now

StepChange has really helped a lot. They have managed my debt in a way that I feel free from harassment. With a peace of mind I feel truly in control. Reviewed on: 23rd July 2021

Fantastic Chaity

Couldn't have survived without the help I received from 'Step Change' and the help I'm still receiving. Reviewed on: 23rd July 2021

Is the only place to go if facing financial trouble, no judgment or criticism

They helped me all the way , always there when I needed them Reviewed on: 23rd July 2021

Weight lifted....

Literally felt less stressed & like a huge weight lifted off my shoulders once I knew Stepchange were in control of & taking charge of my debts. I feel safe in their hands. They give honest advice with no hidden fees or agenda. Thank you Stepchange Xx Reviewed on: 23rd July 2021

They have been great sorting my DMP

They always keep me informed on how I’m doing on my DMP and always happy to help and give good advice Reviewed on: 23rd July 2021

Life changing

Stepchange has completely changed my life for the better and his helping me with a situation I could never have solved on my own . They are literally saving and changing lives Reviewed on: 23rd July 2021

Great charity and customer care

Great experience with me will recommend to anyone Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Darcey Quigley & Co 3.56 from 3 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt collection
from Ayom Debt Recovery 1.84 from 87 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub