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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16855 reviews)

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4.92

Based on 16,855 reviews, last reviewed 27th May 2026

102900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Taking control Having got myself into debt ,the realisation of this was very stressful. Getting in touch with Stepchange was the best thing I could have done. They h... Read more Reviewed on: 27th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16855)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

The best helpline you can count on

They are helpful and kind,By your side Reviewed on: 23rd July 2021

Changed my life

10 years ago Stepchange helped me set-up a re-payment plan, they have been so helpful over the years and i'm almost at the end of my repayments with their guidance. So easy to set-up and such helpful people at the end of the phone/email. I can't recommend this service enough and can't wait to be debt free next year. Thank you Stepchange x Reviewed on: 23rd July 2021

Best Debt Management

Excellent customer care , polite friendly knowledgeable staff who explain things clearly and extremely helpful Reviewed on: 23rd July 2021

Great Service!

I've been with Step Change for a number of years and have always received good advice about my financial situation. I've recommended them to at least a dozen friends and family. They are also my go to Service for clients with debts. All advisors are knowledgeable and offer sound advise for their clients to make the best choice to manage their debt issues. Reviewed on: 23rd July 2021

Cannot give a high enough recommendation

From saving us from sleepless nights; from feeling we had nowhere to go to solving our financial problems; from giving us the confidence to 'face' our debts rather than burying our heads in the sand; to know there is a way out of the black hole we were in; to speaking to someone that didn't judge us. We are now on the road from debt recovery and although we are not clear of debt yet, we have come a long way and we don't have the fear of letters arriving that were threatening to take us to court. We cannot say enough good things about Step Change and their staff. They were literally life savers and made us feel human again. They really deserve this award for making thousands of people in the same position feel they are not failures. Sometimes it's just what life throws at you that takes you in to debt. I'd say to anyone that picking up the phone and making that first call is the first step and by the time you get off the phone after speaking to their staff on that very first call, you feel as though a weight has been lifted. We cannot thank Step Change enough for their compassion too. Thank you all Reviewed on: 23rd July 2021

Great service

Without step changes help i would of been in a right mess. Reviewed on: 23rd July 2021

Excellent Debt Charity

Step Change were there when I was at my lowest point with mounting debts. I should have contacted them sooner instead of burying my head in the sand. I am now 3 years away from being debt free thanks to their help and advice. Reviewed on: 23rd July 2021

Life Savers

Step Change is simply the best place to go when or if you have any kind of financial worries. The staff are calm, kind and knowledgeable. The professionalism is probably the best you will find anywhere. If you have money troubles, contact Step Change and get back on track. Reviewed on: 23rd July 2021

One of the best

Could not have got this far with step changes help all the staff so helpful always there to help and guide you through and good advice keep up the good work Reviewed on: 23rd July 2021

Very Very Helpful

Step Change are a very helpful company, I had a lot of debt and they advised me how to setup a budget to help pay off the debt as quickly as possible- with their Debt Management Plan. They did all this without asking for penny! I can also check my debt status online with them and see the balance go down every month. It would of been a lot more stressful if they were not around to help. Easy to talk to and always happy to help with any questions or queries. Reviewed on: 23rd July 2021

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