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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange have changed my life, all my worries abou...

Stepchange have changed my life, all my worries about money have been made easier. Hassle free and very easy to set up and make contact with. If you have any doubts about contacting Stepchange please don't, it will be the best decision you've ever made! Reviewed on: 27th May 2026

Nothing but praise for StepChange

I have nothing but praise for StepChange. Everyone that I have been in communication with has been extremely helpful. I know I am so grateful for the support they have been able to provide. They really have helped me to make a very positive change in my life and my future. Reviewed on: 27th May 2026

Excellent service

I was in a very dark place mentally, when my gp suggested step change. I was helped by a non judgemental advisor, who offered a workable plan that is actually working. I am grateful and happy that i did contact step change, when i did. Excellent service. Reviewed on: 27th May 2026

Very helpful and understanding to my problems I was...

Very helpful and understanding to my problems I was experiencing Reviewed on: 27th May 2026

Very helpful and non judgemental

Very helpful and non judgemental, great team. Reviewed on: 27th May 2026

Stepchange took all the worry away of debt for me.

Stepchange took all the worry away of debt for me. They are helpful,professional and do not judge. They work with you and don't pressure you to pay more than you can afford Reviewed on: 27th May 2026

Changed my life.

Changed my life. They are the most amazing, understanding group of people.I cannot praise StepChange Debt Charity enough. To put it simply: they changed my life. In the current economic climate, the world can feel incredibly overwhelming, and falling into financial difficulty is a stressful, isolating experience. When I first reached out to StepChange, I was carrying a massive weight on my shoulders, unsure of where to turn or how to navigate my situation. From that very first point of contact, everything shifted. Their customer service is absolutely fantastic. Every single representative I spoke with treated me with the utmost dignity, respect, and genuine empathy. There was zero judgment—only a profound willingness to listen and help me find a realistic, manageable path forward. They took the time to thoroughly assess my circumstances and break down options that actually made sense for my life. StepChange provides a vital, crucial service that so many people drastically need right now in this world. They don't just offer financial advice; they give you your peace of mind and your life back. If you are struggling and feel buried by financial stress, please reach out to them. They are brilliant at what they do, and I am incredibly grateful for their support Reviewed on: 27th May 2026

Step change has been amazing, a life saver.

Step change has been amazing, a life saver. At first it seemed like l had a long way to go, but now I'm nearly at the end of my journey!! How amazing debt free, no need to worry anymore. Reviewed on: 27th May 2026

Stepchange really helped me when I was at my lowest

Stepchange really helped me when I was at my lowest, back in 2020 I lost my partner and then lockdown, I topped up loans and used credit cards, with all their advice they helped me repay my creditors at an affordable amount a month! Can’t thank them enough Reviewed on: 27th May 2026

Step change did all the hard work for me taking a lo...

Step change did all the hard work for me taking a lot of stress away which really helped me get my financial worries sorted Reviewed on: 27th May 2026

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