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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent

Very friendly staff & understanding, not pushy ready to listen & help in all ways Reviewed on: 4th September 2021

Amazing Staff

Such an amazing support and professional staff, don’t where I would be without them Reviewed on: 4th September 2021

Nice people to deal with

Step change let me feel at home when i first registered Reviewed on: 4th September 2021

Outstanding.

Right from day one Step Change have been there for me fighting my corner. Long may it reign. Reviewed on: 4th September 2021

Very helpful,understanding efficiency

When used them it took all my anxiety away ,not having that scared feeling every time phone rang or postman came because they help sort my problems in a way I could afford Reviewed on: 4th September 2021

Help at hand

Very helpful and understanding to individuals needs and circumstances. Reviewed on: 4th September 2021

I am in control of my financial situation for the first time in years and I owe this to step change

Before I contacted Stepchange my financial situation was a mess. Stepchange have helped me sort out a realistic payment plan and set up a plan for me to get free from debt and for the first time in years I can see light at the end of the tunnel thank you Stepchange Reviewed on: 4th September 2021

Excellent company

Very good company, they handled the whole process very professionally and kept us updated all the way through. Highly recommended if you unfortunate enough to be needing their services. Reviewed on: 4th September 2021

Financial black hole

StepChange helped me out of a financial black hole that felt out of control and without them helping me I don’t know what would of happened!! I don’t know what I would of done if I had not contacted them. Reviewed on: 4th September 2021

Excellent!

Unwavering assistance and simply could not do without Reviewed on: 4th September 2021

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