Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Fantastic.

Helped me out of financial troubles. And now I am dept free. Fantastic advice. And always there on the other end of the phone. Reviewed on: 4th September 2021

Great service, could not fault them at all.

I was so worried about my debt, and when I got in touch with Step Change it changed my life, because they sorted everything out for me. Reviewed on: 4th September 2021

Very helpful

Yes always helpful and supportive and there for me if I need encouragement. Thank you! Reviewed on: 4th September 2021

Debt help

Help me to sort debts out and contacted the people i owe . Reviewed on: 4th September 2021

Amazing service

Step change has helped in more ways i could have imagined. Im so close to the finish line now and i owe it all to the help, support and advise from stepchange Reviewed on: 4th September 2021

Amazingly helpful

A helpful company when it comes to finding debt solutions they helped me out amazingly well. Reviewed on: 4th September 2021

Fabulous service

I was in a bad situation and StepChange have helped me take control and I can see a light at the end of the tunnel now Reviewed on: 4th September 2021

Understanding

Excellent friendly and understanding team to help all way thru. Reviewed on: 4th September 2021

Very helpful

I was very nervous about contacting stepchange, but right from the beginning they put me at ease. They were very helpful and efficient and the whole process from beginning to end was made easy and painless. I would recommend them to anyone. Reviewed on: 4th September 2021

Support

Isnt it nice to have all your embarrasment, fear and stress removed from speaking to understanding staff. Never felt ashamed of my circumstances. The staff I have spoken to spoke to me with respect and no judgement. I am so thankful and after speaking to you the biggest weight was lifted. Thank you so much you wonderful people Reviewed on: 4th September 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Money Advisor 3.90 from 13 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt Collection
from Advanced Collection Systems 2.99 from 7 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

StepChange: Debt advice reviews

188850% increase in 5 star reviews

1600% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Company of the year 2025

Best financial support provider 2025

StepChange Debt advice reviews (18655)

I was a nervous wreck with debts piling up after bei...

Fantastic.

Great service, could not fault them at all.

Very helpful

Debt help

Amazing service

Amazingly helpful

Fabulous service

Understanding

Very helpful

Support

Do you have a different StepChange product?

Want to see more from StepChange?

Mortgage Broker

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024