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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Simple and straightforward

Has given me more control over my finances and I can manage the payments with flexibility as my finances changes Reviewed on: 4th September 2021

Superb Support

Stepchange assist and reassure. They take the anxiety out of money matters and provide a service that many in my position struggle with. Reviewed on: 4th September 2021

Stress Free debt management

Step Change has taken all the stress from me dealing with my creditors and I feel more in control these days as I know they are there to help me Reviewed on: 4th September 2021

Great

Very helpful support team. Would definitely recommend to family and friends. Reviewed on: 4th September 2021

The organisation that gives me rest of mind

Simple and easy log in Constructive advice Experience staffs Reviewed on: 4th September 2021

very helpful took stress a out of an awful situation

they sorted everything out for me Reviewed on: 4th September 2021

Helped with control and plan

Step change have been reassuring and helped us plan in difficult times to end our debt and manage the payments. We still have a way to go but we can see an end in sight and can plan for the future now thanks to all the team. Reviewed on: 4th September 2021

MRS JANE GINHAM

From the very beginning our experience has been very comforting, professional and stress free. That is why we recommend STEP CHANGE to all and they are FANTASTIC!! Thank you very much. Reviewed on: 4th September 2021

Amazing help

Step change has been a great help to me at a time of real need! Staff are brilliant and service is impeccable Reviewed on: 4th September 2021

life saving

Efficient understanding and excellent at what they do Reviewed on: 4th September 2021

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