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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,655 reviews, last reviewed 1st Jul 2026
188850% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026
Jose M's avatar
Jose M

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

5
I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024
Happy chappie's avatar
Happy chappie

Life changing

5
StepChange is an amazing charity which support people rebuild their lives. Without them my life would be completely different but because of them it is better. Reviewed on: 4th September 2021
LJF's avatar
LJF

excellent

5
if it wasnt for step change i dont know what i would have done..i went through a bad stage in my life and got into alot of dept when i call them they didnt make me feel bad they were so good i cannot praise them enough Reviewed on: 4th September 2021
vina's avatar
vina

So supportive and helpful

5
Superb support during stressful periods and puts the person first and foremost Reviewed on: 4th September 2021
John 's avatar
John

Life changing

5
Firstly the kind, empathic nature of the people that work for Stepchange is half of the work. They are non judgemental and understand how hard it is to even make that first call. Secondly - I can sleep at night knowing I don’t have to worry about being chased by creditors for money I don’t have. Reviewed on: 4th September 2021
NP's avatar
NP

A wonderful resource

5
A great help during a stressful time Reviewed on: 4th September 2021
chris smith's avatar
chris smith

Excellent Service

5
Step Change has helped to take control of my finances in a very positive way and I will be forever grateful Reviewed on: 4th September 2021
Kaye Quartey's avatar
Kaye Quartey

Great help

5
Dont know how I would have survived lockdown without them. Reviewed on: 4th September 2021
Barbara Luke's avatar
Barbara Luke

very supportive and informative

5
so understanding and helpful. They know what they are on about when they talk to you and give advise Reviewed on: 4th September 2021
Matthew Howard's avatar
Matthew Howard

Such a help when I needed debt advise

5
Really helped me set up a plan to deal with my debt no stress now so that at last I am sleep worry free Reviewed on: 4th September 2021
Jenny sherriff's avatar
Jenny sherriff

Head above water

5
I frequently recommend Stepchange to friends who find themselves in the position I did, with a good income but debts that made it impossible to survive. Stepchange staff were always friendly, non judgemental but honest. The rules are fair but strict enough to keep you on the path of debt repayment, I am 72 now and my circumstances have changed dramatically since I first dealt with them, my husband left me and I had to rent a bungalow and pay all my own bills but the flexibility and support has enabled me to do that and still keep up my repayments. They literally have been a lifeline. Reviewed on: 4th September 2021
Linda Kemetmuller nee Acres's avatar
Linda Kemetmuller nee Acres

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