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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Reliable

Quick and reliable company and the forms you fill out make it easy to get everything sorted fast Reviewed on: 4th September 2021

Staff Dependant

Like all organisations, Stepchange is only as good as its staff. In our experience, some annual reviews have been a pleasure with the staff member being sympathetic and helpful. On other occasions, the staff member has given the impression of being disinterested, one, to the point of being derisory that we were in a bad financial situation due to circumstances outside of our control. We understand that there are people who will deliberately get into a financial mess by refusing to pay their debts but that does not mean we should all be put into that category. Stepchange provides a vital service to those in financial difficulty and for that they have our vote, but, staff must be made aware that clients deserve a sympathetic ear unless they prove otherwise. Reviewed on: 4th September 2021

Saved my life

Stepchange literally saved my life !! I was at my wits end, they are amazing people who really are there to help you and guide you. They really deserve to win this award. Reviewed on: 4th September 2021

Compassionate

They helped and continue to help me. They’re extremely helpful and patient. There’s no judgment from them. They’re great!! Reviewed on: 4th September 2021

Excellent

This service is amazing they are so helpfull, and take all your worries away. They offer amazing advice and support. I would recommend this to anybody who is having financial troubles. Reviewed on: 4th September 2021

Amazing

Stepchange are an amazing company their employees are very professional, reassuring and help in every way they can when you are in one of hardest situations in life they help you plan and move forward to a better life and helping you move closer to being debt free. Reviewed on: 4th September 2021

Understanding, helpful, efficient

Every interaction I've had with StepChange has ended with an outcome I've been more than pleased with. More than that, their team are always very patient and understanding in relating to your situation. Reviewed on: 4th September 2021

S A

Fantastic help on the end of the phone, very professional Reviewed on: 4th September 2021

Very helpful

I would recommend StepChange to anyone that has financial issues as they have helped me when I couldn’t see the light at the end of the tunnel. Reviewed on: 4th September 2021

Kind and supportive service

To face debt is very hard and is accompanied by so many negative emotions. I found StepChange a huge support, they made it so much easier to get on top of the debt and find a workable solution. Reviewed on: 4th September 2021

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