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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I came to stepchange through a personal recommendation and they have not disappointed me. .

I have been able to consolidate and reduce my debts at a pace that suits my earnings with easy monthly payments over a long period , they have taken away the worry and hassle of dealing with multiple accounts and kept me on track to the end Reviewed on: 4th September 2021

10/10

Amazing company, helped me out massively, at a point I didn’t think I’d ever be out of debt, 2 years done 2 more to go and I’ll be debt free forever, couldn’t of done it without the help of StepChange, never one had a bad telephone conversation, always been there to help, nothing is ever too much. Reviewed on: 4th September 2021

Lifesaver

My experience using Stepchange service has been very positive. I don’t know what I would have done to resolve my debt problem if I had not received the timely help and support I was given. They are kind, polite, professional and nonjudgmental. StepChange staff are always ready to help, always have the right information and make me feel at ease every time I’m in contact with the service. The service is a lifeline and it has probably saved my life. Reviewed on: 4th September 2021

Life saver

If step change had not been there I don't know where we would be .They have been the best thing since sliced bread Reviewed on: 4th September 2021

Excellent service

Excellent service and very good customer care Reviewed on: 4th September 2021

Saved my life

Step change literally helped me realize that I could get out of a vicious spiral of debt and helped me get over a gambling problem and saved me from losing my house and job, very supportive and very helpful with exc ellent advisors and a caring understanding vibe, would recommend to anyone Reviewed on: 4th September 2021

Very helpful

Very helpful and good customer service Reviewed on: 4th September 2021

Life savers

Step change have given me brilliant advice and were there when I felt I had no where to turn. I was really anxious and the debt was making me ill. Now I’m over half way through my plan and life is good again. Reviewed on: 4th September 2021

Good Choice

StepChange deliver the service as described or promised. Representatives are friendly and patient. So far I dont think I have any need to "ask for more". Reviewed on: 4th September 2021

Life saving

StepChange have helped set me on the right track after years and years of problems. Reviewed on: 4th September 2021

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