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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,655 reviews, last reviewed 1st Jul 2026
188850% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026
Jose M's avatar
Jose M

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18656)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

5
I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024
Happy chappie's avatar
Happy chappie

Completely satisfied with service

5
Uncomplicated and speedy service Reviewed on: 4th September 2021
Keith Terry's avatar
Keith Terry

Very professional

5
I was in the very difficult financial situation during pandemic and especially first lockdown. As soon as I contacted them and explained that happened they helped me straight away. Reviewed on: 4th September 2021
Tamara Conde's avatar
Tamara Conde

Very good service

5
So much help..made me happy..saved my mental health Reviewed on: 4th September 2021
Paul Davies's avatar
Paul Davies

Always there to help

5
They saved me in a real moment of need. They have been very supportive in everything I needed. Thank you Reviewed on: 4th September 2021
Stefania Ripanti's avatar
Stefania Ripanti

Very helpful and informative.

5
Kind thoughtful and knowledgeable staff.Took a lot of stress out of my life. Which affected other things. Reviewed on: 4th September 2021
Will 's avatar
Will

Fantastic service

5
Fantastic service for any one in debt I would strongly advise them to use StepChange Reviewed on: 4th September 2021
Adrian Barker's avatar
Adrian Barker

Fantastic and friendly

5
Always happy to assist with and offer support. Been a tough year financially with the pandemic and they have dealt with all my queries Professionally abs with out judgment. Reviewed on: 4th September 2021
bmbarnett13@gmail.com's avatar
[email protected]

Understanding

5
When first phoned listen with no judgment, always helpful and understanding when spoken with . Let’s you take your time and decide what’s best for you . Reviewed on: 4th September 2021
Linda's avatar
Linda

Very good service

4
Helpful staff. You've helped me to get back on track. Thank you! Reviewed on: 4th September 2021
Paul Harris 's avatar
Paul Harris

Fantastic

5
Helped me massively, always friendly staff and always go through detail Reviewed on: 4th September 2021
tara_mcmahon@icloud.com's avatar
[email protected]

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