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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,658 reviews, last reviewed 7th Jul 2026
189000% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026
SkinzAlive's avatar
SkinzAlive

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18659)

Review of the StepChange, Debt advice:

Thank you Stepchange

5
I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024
Wayne Andrews's avatar
Wayne Andrews

Saviours

5
Step change have saved my life, before turning to them I was struggling to get by every month. I was severely depressed and anxious about my financial situation. Step change acted quickly and put my mind at ease, since asking for help I feel next to no pressure around my finances as they have been so supportive. Talking to step change was the best decision I made. Reviewed on: 4th September 2021
Nick orchard's avatar
Nick orchard

Peace of mind

5
Very pleased with the service and advice Step Change has given us. It's great to know there is a listening ear should we need it. Reviewed on: 4th September 2021
Jane Griffin's avatar
Jane Griffin

Helpful

5
Very supportive and non judgemental. Provided advice at a difficult time Reviewed on: 4th September 2021
Helen's avatar
Helen

So helpful

5
All I can say is that Step Change has helped me get my life back on track. They are helpful and understanding without being intrusive or judgmental. Reviewed on: 4th September 2021
Colin Thompson's avatar
Colin Thompson

Life savers

5
Absolutely fantastic people so understanding empathetic and so professional Reviewed on: 4th September 2021
Sue Eccles's avatar
Sue Eccles

Helpful

5
Stepchange have always been very helpful and approachable to advise me and very sincere to my problems. Reviewed on: 4th September 2021
Jane Ilett's avatar
Jane Ilett

Step change has given me my life back!

5
After hitting 30k debt me and hubby just couldn't see a way out. I was really nervous about calling step change but i need not have worried. They were non judgemental and really helpful. We are now 4yrs into our debt management with just 12 payments left to pay. We couldn't have done that without step change! Reviewed on: 4th September 2021
Carol's avatar
Carol

aMAZING ORGANISATION THEIR HELP IS INVALUABLE

5
very helpful and understanding which helps to stop worrying about my debts Reviewed on: 4th September 2021
Gordon Simmonds's avatar
Gordon Simmonds

Life affirming

5
Empathy, care, kindness when you’re struggling and really need non judgmental support. They take a weight off your shoulders. Reviewed on: 4th September 2021
Paola Bedrossian's avatar
Paola Bedrossian

Outstanding,Respectful,Helpful

5
I have nothing but great appreciation for the help I am receiving from Step Change. All of the staff I have spoken to have been Excellent. Reviewed on: 4th September 2021
Ryan Silva's avatar
Ryan Silva

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