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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,657 reviews, last reviewed 4th Jul 2026
188950% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026
Antonello c's avatar
Antonello c

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

5
Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025
Phillip Rutter's avatar
Phillip Rutter

Helpful

5
Very supportive and non judgemental. Provided advice at a difficult time Reviewed on: 4th September 2021
Helen's avatar
Helen

So helpful

5
All I can say is that Step Change has helped me get my life back on track. They are helpful and understanding without being intrusive or judgmental. Reviewed on: 4th September 2021
Colin Thompson's avatar
Colin Thompson

Life savers

5
Absolutely fantastic people so understanding empathetic and so professional Reviewed on: 4th September 2021
Sue Eccles's avatar
Sue Eccles

Helpful

5
Stepchange have always been very helpful and approachable to advise me and very sincere to my problems. Reviewed on: 4th September 2021
Jane Ilett's avatar
Jane Ilett

Step change has given me my life back!

5
After hitting 30k debt me and hubby just couldn't see a way out. I was really nervous about calling step change but i need not have worried. They were non judgemental and really helpful. We are now 4yrs into our debt management with just 12 payments left to pay. We couldn't have done that without step change! Reviewed on: 4th September 2021
Carol's avatar
Carol

aMAZING ORGANISATION THEIR HELP IS INVALUABLE

5
very helpful and understanding which helps to stop worrying about my debts Reviewed on: 4th September 2021
Gordon Simmonds's avatar
Gordon Simmonds

Life affirming

5
Empathy, care, kindness when you’re struggling and really need non judgmental support. They take a weight off your shoulders. Reviewed on: 4th September 2021
Paola Bedrossian's avatar
Paola Bedrossian

Outstanding,Respectful,Helpful

5
I have nothing but great appreciation for the help I am receiving from Step Change. All of the staff I have spoken to have been Excellent. Reviewed on: 4th September 2021
Ryan Silva's avatar
Ryan Silva

A life saving company

5
StepChange has literally saved me from extreme despair with their handling of my financial problems after the death of my husband who left a lot of debt. I owe them my life. Everyone I ever spoke to was so kind and reassuring. Reviewed on: 4th September 2021
florencedunnett99@icloud.com's avatar
[email protected]

Helpful Customer Services

5
This organisation has been very helpful and the customers services is very adequate and always in time and accurate . Reviewed on: 4th September 2021
Owolabi Anthony's avatar
Owolabi Anthony

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