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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange gave me peace of mind - to an extent.

Stepchange gave me peace of mind - to an extent. At the peak of my debt crisis I was paying tons in interest and unsure how to keep dealing with the rising costs. Now 2 years down the line I have paid off most of that debt. I am Grateful to be able to make a single payment depending on my financial circumstances Reviewed on: 27th May 2026

Saved my life really when all other channels failed

Saved my life really when all other channels failed Reviewed on: 27th May 2026

Takes your worries away..

Easy to sort out your money problems and ease anxiety and stress that cripple my days Reviewed on: 27th May 2026

Step change really helped and supported me through a...

Step change really helped and supported me through a difficult challenging financial situation and I am very grateful for their support and service. Excellent work keep up the excellent work and support. Thank you Reviewed on: 27th May 2026

A very good service

A very good service from start to finish especially when all looked dark around me and I did'nt know where to go Reviewed on: 27th May 2026

Really easy to deal with and great communication

Really easy to deal with and great communication Reviewed on: 27th May 2026

Amazing service.

Amazing service. Absolutely recommend to anyone who needs financial help. Reviewed on: 27th May 2026

Relieve debt stress

Can be done simply online. Everything is taken care of for you. Creditors are contacted by Stepchange and payments set up, then you pay one payment to Stepchange and they pay everyone. Reviewed on: 27th May 2026

It's hard admitting you're in trouble with money, to...

It's hard admitting you're in trouble with money, to anyone, but there's no judgement by step change, just there to find solutions and help. Always there to answer any queries Reviewed on: 27th May 2026

StepChange were incredibly supportive and easy to wo...

StepChange were incredibly supportive and easy to work with. They explained my options clearly, never judged my situation, and helped me feel in control again. The whole process was smooth, transparent, and genuinely reassuring. I’m now in a much better financial position thanks to their guidance. I’d happily recommend them to anyone needing reliable debt advice. Reviewed on: 27th May 2026

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