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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Best credit management firm

They are simply the best …….. I was not going to have my good credit rating without them. Reviewed on: 4th September 2021

Very helpful

Am happy how step change helped me to clear my debts,I will recommend someone Reviewed on: 4th September 2021

Stress free

After getting in touch with Stepchange my debt Problems went from the front of my mind to the back. A few years on I can see I much progress I’ve made repaying my debts and feel that soon I will be debt free. Reviewed on: 4th September 2021

Life Changing

Step Change took away my worries and sleepless night. Which allowed me to live my life as before. Reviewed on: 4th September 2021

Fantastic service

The agents are caring and non judgemental and helpful. They always make me feel at ease as though the genuinely care about me and want to help. I have been given a service that has helped me and taken me from a dark and uncertain place to a place where i can actual survive and take care of my kids. I don't know what i would have done without stepchange. Reviewed on: 4th September 2021

A great support

They supported me during a time when I really needed their help. Reviewed on: 4th September 2021

Brilliant!!

Always available, have helped me tremendously. Reviewed on: 4th September 2021

Changed my life!!

Stepchange has helped me so much with my debt, I can finally relax & breath. I’m so happy I found them. Reviewed on: 4th September 2021

Making debt manageable

Good advice given in a friendly and understanding way Reviewed on: 4th September 2021

Very approachable and understanding, takes time to listen and always helpful

Listened to my personal financial worries and help me set up a plan to help me and my debt. Very understanding and helpful all the way, made me feel at ease and supportive through a tough time, very appreciated Reviewed on: 4th September 2021

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