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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,657 reviews, last reviewed 4th Jul 2026
188950% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026
Antonello c's avatar
Antonello c

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

5
I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024
Happy chappie's avatar
Happy chappie

Excellent Service

5
Prepared to listen & non judgmental Administration first class todate no mistakes & a prompt service. Reviewed on: 4th September 2021
Barry williams's avatar
Barry williams

Helpful and reassuring

5
Great company that have helped my family and I immensely Reviewed on: 4th September 2021
Kevin 's avatar
Kevin

Really made me feel comfortable and gave great advise

5
Every one I have spoken too really was friendly and understanding Reviewed on: 4th September 2021
Matthew mursell's avatar
Matthew mursell

They are brilliant

5
I was in terrible debt and didn’t know what to do and I’m so grateful to them for helping me Reviewed on: 4th September 2021
Sharon's avatar
Sharon

Life changing support

5
Step change supported me and my family when there seemed to be no way out of the financial situation we were stuck in. The support was consistently first class throughout the 7 year period. Reviewed on: 4th September 2021
Kenny 's avatar
Kenny

Very very helpful

5
My advisors have gone all out with their help. Reviewed on: 4th September 2021
Caz's avatar
Caz

Great service

5
Great service. No problems. Always sort problems out if needed. Reviewed on: 4th September 2021
steven hardy's avatar
steven hardy

Highly recommended debt charity

5
Stepchange was a great help when I was in financial arrears and could not see a way out. They talked through several ways to help me and put me on the right road to clear my debts. Excellent company and one-off the best things I done was to get in touch with stepchange. Reviewed on: 4th September 2021
Danny Bryan's avatar
Danny Bryan

Life savers!

5
Brilliant charity, make everything clear and easy to understand. Allowed me to finally sleep at night! Reviewed on: 4th September 2021
Abbie King's avatar
Abbie King

Excellent Service

5
Helped to take the daily stress to a manageable level and give me back some self esteem. Fabulous, caring people who listened and helped every step of the way. Great company. Thank you so much Reviewed on: 4th September 2021
Chris's avatar
Chris

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