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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Stepchange was a real lifesaver for me.

Stepchange was a real lifesaver for me. Felt overwhelmed by debt but was able to easily sort a DMP with Stepchange. This has left me with a realistic monthy payment and I will clear my debts in a reasonable timeframe. This would not have happened before. Serivce has been totally professional and non-judgmental throughout. A big thumbs up from me. Reviewed on: 2nd June 2026

My experience has been outstanding with step change...

My experience has been outstanding with step change literally everything they do is phenomenal by helping people Reviewed on: 2nd June 2026

Assisted me to calm my anxiety and of being in...

Assisted me to calm my anxiety and of being in debt Reviewed on: 2nd June 2026

Would definitely recommend

Would definitely recommend step change they offer great advice and support in a very difficult and stressful time Reviewed on: 2nd June 2026

Excellent service great communication easy to talk t...

Excellent service great communication easy to talk to and sympathise with individual situations.Would highly recommend Reviewed on: 2nd June 2026

Excellent service great knowledgeable.

Excellent service great knowledgeable, staff listens to your questions always have time for customers would be lost completely without this service A1++++ Reviewed on: 2nd June 2026

Freedom at last

In 2006 I was defrauded of thousands of pounds by a bad tenant. Without the help of Stepchange I would have had a breakdown. Exactly 20 years later I am nowdebt free. Reviewed on: 2nd June 2026

I have found step change to be very supportive and f...

I have found step change to be very supportive and fair. They were informative and gave me a clear picture of my finances and I was able to make informed choices. The staff were friendly I didn't feel judged. Reviewed on: 2nd June 2026

Step change kept up.

Step change kept up.dqye on my paymemya nts and renewals.when I could not pay stepchange was very undeestandimg Reviewed on: 2nd June 2026

The service is quick and reletively easy to set up a...

The service is quick and reletively easy to set up and when ive needed to speak to someone theyve been great freindly and very helpful ..only one moan i wish the correspondence was more as in i was getting letters from banks etc with final notice and was concerned until i spoke with someone .i know you cant answer every question but a Q and A sort of pamphlet would be good and might save alot of phone calls [just an idea] Reviewed on: 2nd June 2026

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