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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Great help

Gave me time to get my life back on track, with great staff always there to help. Reviewed on: 3rd September 2021

Always helpful and understanding

Always very professional and clear, they are non judgmental and understanding Reviewed on: 3rd September 2021

Brilliant Service

Super service provider. A great help during and after your financial depth predicament. Very helpful knowledgeable staff. Reviewed on: 3rd September 2021

Helped me get a better handle on my debts

Get service and always available to help Reviewed on: 3rd September 2021

Amazing

Step change has helped me so much. I definitely would not be in the position I am today. Before step change I was depressed but now I can see everything clearer. Reviewed on: 3rd September 2021

Fantastic service

I’d spent years struggling, and feeling ashamed because I was struggling, and I eventually reached breaking point. That’s when I turned to Step Change for help and I wish I’d done it sooner. They have been incredibly supportive, everyone that I’ve spoken to has treated me like a decent human being, my mental health has improved and I can now see light at the end of the tunnel. Thank you for everything you’ve done, and continue to do, for me. Reviewed on: 3rd September 2021

Getting rid of sleepless nights

From sleepless nights and restless days with the help from step change and their wonderful staff I have peace of mind and iam now in the final stages of completely being debt free and would certainly recommend them to every one Reviewed on: 3rd September 2021

They showed me a light at the end of a very long dark tunnel

Dealing with a pandemic was bad enough but then working in aerospace industry that has been impacted hugely I was furloughed for over 8 months and my wage was cut in half for the whole time. Financially I didn't know which way to turn I was fine picking up my Norma wage but picking up furlough wage just wouldnt pay my bills. Stepchange supported and guided me through everything step by step, my anxiety went from 100 to 20 just from the initial phone call. Thankyou Reviewed on: 3rd September 2021

Dmp payments

Was really struggling with debts and worried I contacted step change and helped manage my payments to my debtours at an easy amount .lifesavers Reviewed on: 3rd September 2021

Helped me turn my life around

Very easy to deal with straight and most helpful Reviewed on: 3rd September 2021

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