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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,657 reviews, last reviewed 4th Jul 2026
188950% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026
Antonello c's avatar
Antonello c

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

5
I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024
Happy chappie's avatar
Happy chappie

Good service with great piece of mind

5
Helped me it of a very dark place Reviewed on: 3rd September 2021
Jbarrow4@yahoo.co.uk's avatar
[email protected]

Amazing help

5
Step Changed offered a timely and affordable solution to a financial crisis and have demonstrated understanding and assistance. Reviewed on: 3rd September 2021
Mioara Tarzioru's avatar
Mioara Tarzioru

They have been amazing so supportive and helpful

5
I got into debt when my ex husband walked out on me and my 8 year old daughter 16 years ago. I have been a client with stepchange for many years without them I don't know how I would have been able to sort my debts out in an organised affordable way and will always be grateful to them ❤ Reviewed on: 3rd September 2021
Gill Leary 's avatar
Gill Leary

Brilliant

5
They helping me through a bad time. And im more than thankful Reviewed on: 3rd September 2021
Shell's avatar
Shell

Excellent service

5
Excellent service and good experienced staff happy to go with #step change 5* Reviewed on: 3rd September 2021
Ali Abid's avatar
Ali Abid

Excellent service

5
Took my worries away very friendly brilliant service Reviewed on: 3rd September 2021
craig wislawski's avatar
craig wislawski

Simply the best

5
Very understanding and friendly professional service who puts their customers first. Reviewed on: 3rd September 2021
Giovannimarrocco1957@gmail.com 's avatar
[email protected]

Terrific service

5
They are such a friendly efficient organisation and make you feel so safe Reviewed on: 3rd September 2021
Janice Siver's avatar
Janice Siver

Absolute life savers!

5
Professional, supportive and reliable company. From the very first phone call I felt respected and valued. Step Change supported me through the process of setting up the plan and gave me back my dignity and self-respect. The plan was affordable and I'm now debt-free. No more worrying and sleepless nights. I simply can't recommend Step Change highly enough. Reviewed on: 3rd September 2021
Kate McNulty's avatar
Kate McNulty

Very happy with their service

5
Helped me a lot during my struggles Reviewed on: 3rd September 2021
Emiljano's avatar
Emiljano

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