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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

The best

Unbelievably good and exceptionally knowledgably. Reviewed on: 3rd September 2021

Made a terrible time in my life alot easier

I couldn't of asked for a better service than step change....from the initial advice all the way through to the end , they were very helpful and made a terrible time made alot easier ..would strongly recommend stepchange to anyone that is having financial difficulties Reviewed on: 3rd September 2021

Saved my life.

Debt, stress and mental health were all greatly reduced thanks you StepChange. The process for help was simple, easy and completely stress free and now I have a date on when I will be debt free! Reviewed on: 3rd September 2021

Stepchange Debt management

They take all the worry away.Just wished i had contacted them sooner. Reviewed on: 3rd September 2021

Step change professionalism.

Professional services don't pre judge you no matter what differentiates you've got yourself in. Reviewed on: 3rd September 2021

Amazing

This charity has helped me so much! Reviewed on: 3rd September 2021

Step change plus

They have looked after me a few years and are always check I'm doing OK Reviewed on: 3rd September 2021

Advice on debt

The best thing that I have found that has helped me sorting out all my credit card debts. I was in a very bad place as I couldn't cope any more with the amount of debt I had. It got to the stage where I thought that the only way out of this mess was to end my life. Thankfully I was told about Step change and that has mad a massive difference in my life. I know now that my debt will eventually be paid off and I no longer have the stress of worrying about getting letters looking money Reviewed on: 3rd September 2021

First class

First class service and always keeping the clients advised Reviewed on: 3rd September 2021

Help when needed

Easy to talk to and not judgemental Reviewed on: 3rd September 2021

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