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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Excellent service

In the many times i have contacted them, i was never meant to feel embarrased of my debt. Extremely supportive and welcoming. Would highly recommend anyone with debt troubles to contact them Reviewed on: 3rd September 2021

Friendly and helpful advice, reassuring

StepChange take the stress of debt management away. Kind and helpful people Reviewed on: 3rd September 2021

Amazing

Taken a weight off our shoulders. That have been so helpful! Reviewed on: 3rd September 2021

Made everything simple and stress free

Stepchange are very helpful and show understanding. They explain the process and provide regular advice. They are quick to respond and everyone I've spoken to on the phone has been knowledgeable, considerate, and helpful. Reviewed on: 3rd September 2021

Step change A1 service highly recommend

Very helpful, friendly and easy to talk to, very informative and a good reliable service, step change have really helped me out. Reviewed on: 3rd September 2021

Fantastic support

Really helpful advice and suppory Reviewed on: 3rd September 2021

Big relief

Really helpful and friendly people, couldn't help us enough. Reviewed on: 3rd September 2021

Takes away the fear of creditors banging on

Sleepness nights over money and not having any Reviewed on: 3rd September 2021

Gonna be debt free!

Stepchange have given us excellent advice and help with budgeting and dealing with creditors, encouraging us on our journey to freedom from debt. Reviewed on: 3rd September 2021

Amazing, changed my life

It completely changed my life having the support of StepChange. I have never left a review before in my life, but honestly, it is the least I owe them. Thank you so much! Reviewed on: 3rd September 2021

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