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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,660 reviews, last reviewed 8th Jul 2026
189050% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026
Ernest Obeng's avatar
Ernest Obeng

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

5
I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021
Grabbie Mpofu 's avatar
Grabbie Mpofu

Life saver

5
All when I thought that all hope was lost, Step Change stepped in and came to my rescue. Now my family and myself can breathe freely. Reviewed on: 3rd September 2021
Olu's avatar
Olu

Fantastic support

5
They provided me with a tailored service to support me when I was struggling with my unsecured debt. With their support I was able to get on top of it, removing my anxiety about how I would cope with my creditors. Highly recommended and would refer anyone struggling with debt to contact them. Reviewed on: 3rd September 2021
xenarthran's avatar
xenarthran

10

5
Stepchange have been a great help to me thank you Reviewed on: 3rd September 2021
Paulanthony Marsland's avatar
Paulanthony Marsland

Lifesavers

5
Without StepChange my life would be a deep dark financial blackhole that I would not be able to climb out of. A massive burden have been lifted and I can get my life back in order again . Great customer service and communication . Reviewed on: 3rd September 2021
Gervan's avatar
Gervan

Excellent service

5
In the many times i have contacted them, i was never meant to feel embarrased of my debt. Extremely supportive and welcoming. Would highly recommend anyone with debt troubles to contact them Reviewed on: 3rd September 2021
Jo Wallace's avatar
Jo Wallace

Friendly and helpful advice, reassuring

5
StepChange take the stress of debt management away. Kind and helpful people Reviewed on: 3rd September 2021
Steve K's avatar
Steve K

Amazing

5
Taken a weight off our shoulders. That have been so helpful! Reviewed on: 3rd September 2021
EJ Walters's avatar
EJ Walters

Made everything simple and stress free

5
Stepchange are very helpful and show understanding. They explain the process and provide regular advice. They are quick to respond and everyone I've spoken to on the phone has been knowledgeable, considerate, and helpful. Reviewed on: 3rd September 2021
Ian's avatar
Ian

Step change A1 service highly recommend

5
Very helpful, friendly and easy to talk to, very informative and a good reliable service, step change have really helped me out. Reviewed on: 3rd September 2021
Simon's avatar
Simon

Fantastic support

5
Really helpful advice and suppory Reviewed on: 3rd September 2021
Karen Russell's avatar
Karen Russell

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