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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

piece of mind

always there to help and reassure. awesome Reviewed on: 3rd September 2021

Really helped me

Really helped me out immensely when I was in trouble Reviewed on: 3rd September 2021

The light at the end of the tunnel

Was in a very dark place however step change helped me out, all debts are now being dealt with and I can finally see that the light at the end of the tunnel isn’t a train heading towards me anymore Reviewed on: 3rd September 2021

Nowhere to turn.. saved my life

I thought I had nowhere to go with regards to my money issues. It’s not easy to open up to anyone and especially not a stranger but they have been nothing but incredible from start to now. Every member of staff I spoke to approached the situation perfectly, spoke to me with complete respect and understanding and have literally saved my life. I will be forever thankful for the work they do. Reviewed on: 3rd September 2021

Amazing company great compassion and communication

Really understand people non judgmental Reviewed on: 3rd September 2021

Brilliant service

Brilliant service, although I’ve not had to make many calls to them they are always very helpful when I do need to. It’s very easy to manage your account online as well. I’ve almost come to the end of my plan and I would definitely recommend to others. Reviewed on: 3rd September 2021

No worries

Took so much worry and fear about debt away, actually made life easier. Would tell anyone with debt problems to get in touch. So so helpful and friendly. Keep up the grea t work. Reviewed on: 3rd September 2021

Very professional and understanding company

They help me out at a time in my life which was very stressful and the on going support is brilliant thank you step change Reviewed on: 3rd September 2021

Best help ever

During my cancer I had no help from anyone, refused a PIP and on half pay from work the debts rose to £17000.00 stepchange have helped me get them under £10000.00 Thanks Reviewed on: 3rd September 2021

Really helpful

Really helpful, taken a burden off of us Reviewed on: 3rd September 2021

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