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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Helped turn my life around

Step change was recommended to me by a friend. At the time, I was having sleepless nights with no idea how I could get myself out of the debt situation I was in. 5 years after contacting them, I am now completely debt free. Cannot thank them enough. Reviewed on: 3rd September 2021

Really helpful

I can sleep again...highly recomended Reviewed on: 3rd September 2021

Helful

Always helpful and understanding Reviewed on: 3rd September 2021

Best debt management service

I started my debt management back in 2015. I was struggling with managing my debt. Stepchange changed my live. I am able to manage my debt effectively and the support I got from the advisers are amazing. Thank you so much. Reviewed on: 3rd September 2021

Cool company

Great professional caring company. Helped bring me back from the brink... Reviewed on: 3rd September 2021

Stress free

I reached a point where I had to do something about my debts. Stepchange have walked me through what I needed and made the whole process straightforward and manageable, taking away the anxiety and stress I was feeling. Reviewed on: 3rd September 2021

Took my worries away

Have been with Step Change for a long time. Feels good to see my debts reduce each year but know it is within my budget. Reviewed on: 3rd September 2021

Friendly and helpful

Agents are all friendly, professional and helpful they let you know all your options and help you make the right choices for your situation. Reviewed on: 3rd September 2021

Great peace of mind

Excellent service with supportive staff who don’t ever judge you for your situation. Support is tailored and gives you peace of mind, relieves the stress of the situation and overall an excellent service from all the team at StepChange Reviewed on: 3rd September 2021

Professional services great communication and excellent customer care.

Always get the information I need either online or over the phone. Helpful staff who listen and communicate in clear manor. Regular updates easy to use website. Great service! Reviewed on: 3rd September 2021

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