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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Help without judgement

We can all fall on bad times and it doesn't make you a bad person, Stepchange offer help and guidance without judgement when you need it most. I no longer worry about my debts as I know they are decreasing, this is not something I could have done without their assistance Reviewed on: 3rd September 2021

Saved from the depth of utter despair

I was given a life line. I was a full time working single parent drowning in debt. I was saved by a simple phone call. The relief and hope this charity brings to ordinary people who unlike some doubters might believe, are trying to do everything to make a better life for their families. Are working but you never know what's around the corner. This charity saves lives. Thank you! Reviewed on: 3rd September 2021

Got me out of trouble

Very very good and honest, very understanding and very little to do from a customers point of view. Reviewed on: 3rd September 2021

Amazing Service

Stepchange have been amazing with helping me pay back my debts and organising my spending / budgeting. Over the years it has given me piece of mind and soon I know that I'll be debt-free thanks to Stepchange. I would highly recommend them to anyone. Reviewed on: 3rd September 2021

Very understanding/efficient listened intensely to all my questions

Friendly / understanding company Reviewed on: 3rd September 2021

Simply Amazing

I really don't know what I would have done if it wasn't for Stepchange Debt Charity. They have helped me and my family so much after we lost our income. Very helpful and supportive. Reviewed on: 3rd September 2021

Awesome

Thanks for all the support your staff give Reviewed on: 3rd September 2021

Step up to Step Change

They are always friendly and polite and genuine people. Reviewed on: 3rd September 2021

Great help

After their help a great pressure was lifted of me ! Reviewed on: 3rd September 2021

Thank You

Thank You!!! That’s all what I could say. You help me in most difficult time in my life. Reviewed on: 3rd September 2021

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