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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917250520079854226 (18644 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18644)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Highly recommend

It was like a weight had been lifted. So helpful and understanding. Don't know what i would have done without them. Reviewed on: 3rd September 2021

Life-changing Service

Step Change helped me to face reality without fear, and get on with my life. Reviewed on: 3rd September 2021

They are great and friendly people, willing to help those in need.

I was in massive debt without knowing what to do, I was recommended stepchange and it changed a dire situation into a manageable one, they talked me through everything and helped me with talking to my debters. Thanks to them I'm still here. Reviewed on: 3rd September 2021

Excellent, truthful and reassuring.

I went through a low in my life and they have and are contributing in rebuilding it, allowing me help when I e needed it the most.. I'm getting there... They are supportive, non judgemental and effective. Can't thank them all at stepchange enough. Reviewed on: 3rd September 2021

Helped me

Stepchange helped me get my finances in order. Reviewed on: 3rd September 2021

Life changing help ....

Step change helped me through a really rough patch. Never judgemental and always a phone call away. Reviewed on: 3rd September 2021

Very good

Understanding and helpful great customer service Reviewed on: 3rd September 2021

Excellent service

When my daughter hit rock bottom StepChange helped me start to rebuild her. Reviewed on: 3rd September 2021

Woodward

Amazing! Don't know what I'd of done without the help from these guys Reviewed on: 3rd September 2021

Easy to get in touch with also exelent help

They are very quick and helpfull Reviewed on: 3rd September 2021

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