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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18659 reviews)

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4.92

Based on 18,658 reviews, last reviewed 7th Jul 2026

189000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18659)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Life changing help ....

Step change helped me through a really rough patch. Never judgemental and always a phone call away. Reviewed on: 3rd September 2021

Very good

Understanding and helpful great customer service Reviewed on: 3rd September 2021

Excellent service

When my daughter hit rock bottom StepChange helped me start to rebuild her. Reviewed on: 3rd September 2021

Woodward

Amazing! Don't know what I'd of done without the help from these guys Reviewed on: 3rd September 2021

Easy to get in touch with also exelent help

They are very quick and helpfull Reviewed on: 3rd September 2021

GREAT SERVICE

Stepchange gave me a new lease on life by helping me with a practical budget that allowed me to live whilst addressing my debts in a controlled manner. So helpful, just sorry I did not contact them sooner Reviewed on: 3rd September 2021

Took all my anxieties away

Incrediblely stressed before contacting Step Change , being harassed by creditors every day but very quickly I was put at ease by calm adviser who answered all my question and in a matter of a week or so I was on a debt plan and no more harassment from creditors cannot emphasize how much tension they took out of my life if any one is in the same situation I would make Step Change my first port of call Reviewed on: 3rd September 2021

A great help resolving my debt problems

I no longer felt alone with the struggle to pay my creditors with the help of stepchange who helped reduce the weekly payments which made my debt more manageable. Reviewed on: 3rd September 2021

Excellent customer service

Always take time to talk. Listens to your concerns and empathises with one’s current situation. Reviewed on: 3rd September 2021

Saved my sanity from self destruction

Step change are amazing I was anxious depressed and snapping at my family until a friend told me to ring step change. Best thing I ever did I'm paying my debts but at a affordable price Reviewed on: 3rd September 2021

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