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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18659 reviews)

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4.92

Based on 18,658 reviews, last reviewed 7th Jul 2026

189000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18659)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

The best help

Step changes have changed my life and finally help me come to terms with the debt I have found myself in Reviewed on: 3rd September 2021

Takes the stress and stigma out of debt worries

A very non-judgmental team, happy to help and very clear about each stage of the process. A superb service, I feel finally back on track . Reviewed on: 3rd September 2021

Always very helpfull

I got into debt, through no fault of my own, I developed liver cancel, and had a major operation, where half of my Liver was removed, by surgeons at the Royal Marsden in London.— as a result,Typically, of this country, and Goverment, my Pension was STOPPED, because I was in hospital, and being kept by the NHS!— however, the hospital put me on to STEP—change charity, who helped me manage my debts, and pay back my creditors, thank you Step-change, for your help. Reviewed on: 3rd September 2021

Life savers

Great help when we needed it, friendly and very helpful. Reviewed on: 3rd September 2021

Non-judgemental advice

Phone up worried about finances. StepChange were non-judgemental, listened to my needs and put me on an affordable plan after discussing various options, now I’ve started my debt free journey and couldn’t recommend the team at StepChange enough Reviewed on: 3rd September 2021

Perfect company

Helped when I needed it the most Reviewed on: 3rd September 2021

Life saver

This service is invaluable the pressure it takes off people in there most desperate times a wonderful service Reviewed on: 3rd September 2021

Excellent

Very staightfoward and understanding & helpful. Been on my dmp for 3.5 years now and had no issues whatsoever. Reviewed on: 3rd September 2021

Positive

Very friendly and understanding staff Reviewed on: 3rd September 2021

Lifeline

I honestly believe I wouldn’t be here if it wasn’t for Stepchange helping to May me believe there is light at the end of the tunnel Reviewed on: 3rd September 2021

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