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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step Change work is priceless

Step change did an amazing job in helping me get my debt under control when i thought all hope was lost. What they do is priceless and life saving Reviewed on: 3rd September 2021

They stopped me from worrying

I used to worry alot and not being able to sleep.once step change sorted out my DMP it was great.Now I pay what I can afford. Their customer care and after care team are very understanding Reviewed on: 3rd September 2021

Excellent

Very helpful and they know what they are doing. Thank you Reviewed on: 3rd September 2021

StepChange were amazing from my first call with them for my desperate need of help. I'm nearing the end of my dept plan and could not have got through this dept crisis without them.

StepChange were amazing from my first call with them for my desperate need of help. I'm nearing the end of my dept plan and could not have got through this dept crisis without them. Reviewed on: 3rd September 2021

Excellent Support and Compassion

Since starting my relationship in 2011 have had nothing but good experiences Reviewed on: 3rd September 2021

Amazing service and very professional

Very helpful good communication and gave me peace of mind Reviewed on: 3rd September 2021

Brilliant service

Since my engagement with step change, I have had a peace of mind. Everyone speaks to me with respect, compassion and care. Now, I recommend step change to my clients too. Reviewed on: 3rd September 2021

Exceptional service.

Would have been under more dept if stepcahnge wasn’t there with their exceptional service and experience. Has turned my financial life around in few years. Keep the good work guys. Reviewed on: 3rd September 2021

So easy to deal with and my creditors are happy with the way they work

They’ve been supportive, helpful, professional and always given clear information Reviewed on: 3rd September 2021

Great Service

Very helpful & supportive service providing sound advice Reviewed on: 3rd September 2021

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