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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Amazing

Very helpful and supportive. This has made such a difference to our lives. Reviewed on: 8th August 2021

They have been very friendly giving me good advice I had a few problems at first they reassured me and sorted the problem

I get my review and they are so helpful I don't worry anymore they deal with my credits so it takes the worry of me first class service Reviewed on: 8th August 2021

StepChange: A wonderfully warm and non-judgmental service

I have been a client of StepChange for a number of years and in that time, have found them to be a warm and welcoming organisation that puts its clients' interests first in whatever it does. Their handling of my account has brought so many benefits including a stress-free environment, which has helped me tremendously to face my debt problems and deal with them in a calm, efficient and effective way through the StepChange non-judgmental approach to problem solving in a co-creative way. Reviewed on: 8th August 2021

StepChange take away the stress

StepChange take away the stress of having to deal with mounting debt following a job loss. They deal with everything for you from proving templated for budgets to writing to creditors. You pay them the agreed amount and they then send it to all your creditors. Reviewed on: 7th August 2021

A great nights sleep

The relief it gaves us when we started our plan after I lost my job was beyond belief a literal weight off our shoulders and finally a great nights sleep Reviewed on: 7th August 2021

help with debt

Was so worried could not sleep ,had to see a counsellor doctors advise rang them felt a bit better after the first phone call but once I was on my debt management plan could start feeling like I could get on with my life again best thing I did Reviewed on: 7th August 2021

They Are amazing

Are amazing If it wasn’t for step change I would’ve lost everything Reviewed on: 7th August 2021

Great experience!

I contacted Step change just over 2 years ago due to personal circumstances. They were brilliant, they listened and helped me get my finances in order the best phone call I have ever made. Reviewed on: 7th August 2021

So freindly understanding helpful non judgmental

I've been with stepchange a few years, they have been brilliant at helping me get my finances back under control, and so easy to do and check up on how my debt is reducing with the easy payments it is all in one place one easy payment monthly, I can afford to clear my debts. Definitely recommend them as always freindly helpful non judgemental and they only want to give you peace of mind you can sleep n stop worrying over debt that they are helping you to repay at a pace and amount you can afford to do. Reviewed on: 7th August 2021

Life savers. Literally

Such amazing empathy, care and non judgemental support. They saved me. I was so low, they helped me sort myself out and live again Reviewed on: 6th August 2021

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