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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

So Helpful Saved my Life

I was not well mentally due to debts issues and they helped me so much . Reviewed on: 6th August 2021

excellent

they have made my debt journey so much easier and i am now feeling better about everything Reviewed on: 6th August 2021

Professional yet understanding none kudgemental

I have never been in debt before and had kept this massive secret from family and friends that I was sinking in debt, Step Change where defintly the lifeboat that saved me, they were none judgemental (this was my biggest fear) they took me through the stages of what would happen with kindness and understanding. Reviewed on: 6th August 2021

They helped turn my life around

I was plagued with debt. I repeated a pattern of taking out credit to pay off other credit. Step change helped me get my finances in order. With their help and my own determination, I am working through my debt. I am in the best position I have ever been and have taken control of my finances. Thank you step change Reviewed on: 6th August 2021

Truly Wonderful

A friendly voice & a ray of sunshine when things got so terrible. We’ll be forever grateful of their help. Reviewed on: 6th August 2021

They are amazing

Step change actually changed my life!!i was in debts and stressed until when i got introduced to them,my case got handled well and I’ve been the happiest person ever since!!they’ve always been there,so helpful and caring!thank yop step change for taking me out of depression I appreciate you Reviewed on: 6th August 2021

Lifesavers

Absolute saviours so professional and helpful. I don’t know what I would of done without the help and support. I thank you for helping my family’s future. 100% should win this award. Thank you from the bottom of my heart. Reviewed on: 6th August 2021

Amazing in a Crisis

It's the people that make Step Change amazing. They are compassionate and listen without judgement and they are very understanding. I am glad I went to them once I got over my shame in finding myself in the situation I did. Thank you Step Change. Reviewed on: 6th August 2021

Great service

Such a brilliant service, they’ve helped me out of a dark place in my life. And a weight has been lifted. Reviewed on: 6th August 2021

Great Service

Great Service and Helpful all time made me feel less stressed after the first call and heading the right direction Reviewed on: 6th August 2021

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