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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

They are amazing

Step change actually changed my life!!i was in debts and stressed until when i got introduced to them,my case got handled well and I’ve been the happiest person ever since!!they’ve always been there,so helpful and caring!thank yop step change for taking me out of depression I appreciate you Reviewed on: 6th August 2021

Lifesavers

Absolute saviours so professional and helpful. I don’t know what I would of done without the help and support. I thank you for helping my family’s future. 100% should win this award. Thank you from the bottom of my heart. Reviewed on: 6th August 2021

Amazing in a Crisis

It's the people that make Step Change amazing. They are compassionate and listen without judgement and they are very understanding. I am glad I went to them once I got over my shame in finding myself in the situation I did. Thank you Step Change. Reviewed on: 6th August 2021

Great service

Such a brilliant service, they’ve helped me out of a dark place in my life. And a weight has been lifted. Reviewed on: 6th August 2021

Great Service

Great Service and Helpful all time made me feel less stressed after the first call and heading the right direction Reviewed on: 6th August 2021

Sardar

Save people’s life by helping them restart they life again Reviewed on: 6th August 2021

Just brilliant people

Best help I have ever had, most understanding people ever. Reviewed on: 6th August 2021

Amazing

So helpful and reassuring. Definitely recommend their service. Reviewed on: 5th August 2021

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Responsible debt advice

Stepchange have been very helpful in assisting us with a responsible repayment plan. Another debt advice company advised me to withdraw all available credit on our credit cards, keep the money and then enter into an IVA. We already had significant debt and this would have increased the debt. As we have a mortgage we would have been expected to try and re-mortgage after 5 years for the whole of the debt (including the additional cash withdrawals and probably their fees too). They were confident we would not be approved for a re-mortgage and that the debt would be written off after a further year. However, for us it felt unethical and a big gamble. Stepchange were professional from the outset and soon had us a repayment plan approved that worked for us and the creditors. Reviewed on: 5th August 2021

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