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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Peace of mind

They have taken all the worry Away and given me peace of mind and a clear goal to aim for Reviewed on: 5th August 2021

Reassurance when you need it.

Stepchange have guided us with small steps to change our lives. Reviewed on: 5th August 2021

StepChange have been the best over the past few 2 years! I can see my debt decreasing every month & they give you helpful tips online too!

Step change has been a life saver, literally! They give the best service. Put your mind at ease and deal with any situations quickly and professionally Reviewed on: 5th August 2021

Amazing Staff and Service

From the moment my call was answered by an amazing lady I knew StepChange would help me. I needed their help for only 12 months and all I can say is that they were amazing. Reviewed on: 5th August 2021

Lifesavers

Help a lot of people in a very difficult time in there life. Without stepchange there would be a lot more mental health issues Reviewed on: 5th August 2021

Excellent customer services

I didn’t know where to turn . But StepChange helped me with my finances . Now I am not struggling to survive. They where helpful clear , and put everything in place for me . Five stars every time . Thank you StepChange , for putty my life back on track Reviewed on: 5th August 2021

great service

most helpful and very informative staff always willing to give advice Reviewed on: 5th August 2021

So understanding and helpful

They were very helpful and friendly and understanding and always explained all the options available to me. Reviewed on: 5th August 2021

Made me feel there was light at the end of the tunnel

The continued help and support has been so reassuring and from the minute I had dealings they made me feel there was light at the end of the tunnel and I feel I’m nearly there now Reviewed on: 5th August 2021

Fantastic Helpers

I didn't know which way to turn with my mountain of debt then I was recommended Step Change and they have been wonderful,thanks to them I will be debt free by November. Reviewed on: 5th August 2021

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