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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

great service

most helpful and very informative staff always willing to give advice Reviewed on: 5th August 2021

So understanding and helpful

They were very helpful and friendly and understanding and always explained all the options available to me. Reviewed on: 5th August 2021

Made me feel there was light at the end of the tunnel

The continued help and support has been so reassuring and from the minute I had dealings they made me feel there was light at the end of the tunnel and I feel I’m nearly there now Reviewed on: 5th August 2021

Fantastic Helpers

I didn't know which way to turn with my mountain of debt then I was recommended Step Change and they have been wonderful,thanks to them I will be debt free by November. Reviewed on: 5th August 2021

Most understanding and non judgemental organisation you can find

At the times when we needed most, StepChange was there for us, not once but several times to understand and advice, not judge, give you a sense that you are not alone, although I haven’t met anyone or know anyone, it’s a very good feeling to know that you are speaking to someone who is empathetic and genuinely helpful not trying to take your money, I fact help you to deal with money difficulties. Cannot recommend anyone better. Reviewed on: 5th August 2021

Stepchange recommend

Bee with them for 15 years. They saved me!! Reviewed on: 5th August 2021

Helped me get my life back!

I was in a terrible place at Christmas two years ago... moved house doing it up and spent far too much but mostly on credit cards! I was a fool but with Step Change and one phone call it has brought a light at the end of a long long tunnel! I am in a bunch better place with one payment a month I will be debt free in a little over two years!! I can now sleep at night. Thank you. Reviewed on: 5th August 2021

stepchange can talk to our creditors

Looking at our income and expenditure we can work out a sum of money we can afford to pay towards our creditors. Stepchange helps it get through and we owe less every month Reviewed on: 5th August 2021

Step Change literally changed my life

I was struggling every month and couldn’t make ends meet. I’m a single parent with 2 dependants and dreaded the post arriving every day. Step Change sorted everything for me and we’re so kind a helpful, never once making me feel like the failure I thought I was. I’m watching my debt reduce every month in a manageable and satisfying way! Reviewed on: 5th August 2021

Excellence; with care and understanding and debt service tailored for my needs

I had no direction/ solution to my increasing debt problem until got in touch with stepchange. The phone calls, online service and support provided is one of excellence. Now I am in control of my debt - Thanks step change. Reviewed on: 5th August 2021

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