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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Very understanding and not judgemental

Helped me feel like I could breathe again and they releived so much stress that was seriously impacting my mental health and affecting my ability to work but they enabled me to feel I could keep working and manage my debts through a DMP Reviewed on: 5th August 2021

AMAZING

Stepchange have been amazing with my son debt,always there to help and guide A1 ************* Reviewed on: 5th August 2021

Great help and understanding

Helped with everything that was like a weight on my shoulders. Always available to talk to and understanding, was never felt judge. Reviewed on: 5th August 2021

Peace of mind restored, you are the best.

They are genuinely caring and care concerned about you and your lifestyle. Reviewed on: 5th August 2021

Changed my life

When my husband left me one of the things that was causing me sleepless nights and so much stress was the financial worries and the debt I was left with, for months I buried my head in the sand but thanks to step change they changed that and have been nothing but supportive over the years best decision I made was to contact them Reviewed on: 5th August 2021

Life saving.

Before Step Change I couldn’t see a way out, but everyone I’ve spoken to within the company have all been exceptional. They are brilliant at talking you through things and helping you decide what is best for your financial situation. Reviewed on: 5th August 2021

Life-changing Help and Support

After getting into some trouble financially it was suggested that I contact StepChange who changed my life. They contacted creditors, gave advice and never ever judged me. I’m now 18 months into a 4 year DMP and I am paying back what I owe. Thank you StepChange! Reviewed on: 5th August 2021

Changed my life!

Great service, so easy to set up, put me at ease. Didn’t charge a fee!! Helped me feel back in control of my finances. Reviewed on: 5th August 2021

great

top quality, will help with everything and take the stress away from you Reviewed on: 5th August 2021

Amazing

Always helpful, brilliant and excellent customer service and understanding. Reviewed on: 5th August 2021

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