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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

A few mistakes.

Some teething problems at first. They have been fine since Reviewed on: 3rd August 2021

never give up talk to StepChange first

With the death of my husband and the loss of his income, i found myself unable to meet and cope with our joint debts. Frantic and having no impartial person to talk to, it was suggested i talk to StepChange, this i did. StepChange listen to me about my financial difficulties, then advised me on possible solutions. i decided on a DMP and from that day on i saw a debt free future again. With StepChanges valuable and friendly help, my life is now less stressful. I can't thank StepChange enough. Reviewed on: 3rd August 2021

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

A great debt help company

I think Stepchange and their staff are awesome! They are extremely helpful, non judgemental and are willing to help you in way that they can. Reviewed on: 3rd August 2021

There when needed.

I got into debt through no fault of my own, but Stepchange were incredible in dealing with my money problems, and spoke to my creditors to come to a fair and affordable payment. They were there when I needed them with great advice, and no judgement. I will be forever grateful. Reviewed on: 2nd August 2021

A life saver; literally

With chronic health problems and encircling debt I was sinking slowly into very much dark place. Like most people I left it to the last moment to deal with the debt having deluded myself I had things under control. Having come clean about the dentist was my brother that suggested I contact Stepchange. I was very apprehensive thinking them to be either judgemental and aggressive, or profiting in some way from my debt; I couldn't have been more wrong! The staff were friendly and professional keen to help get things sorted out. I have never felt rushed or belittled and with internet access I still remain in control of my account but with the support and guidance by the staff at StepChange. They provide a broad umbrella from under which one can breath again, and explore available options in a professional and calming environment of reduced stress and anxiety. . They are always there to answer questions and explain anything one doesn't understand. Their website is very clear to understand as is ones personal debt management quite a miracle of many stats. I cannot thank and praise them enough!! Reviewed on: 2nd August 2021

Peace of Mind

Care, empathy, loyalty: The MOTHER of all Debt Management companies. Because that's how it feels, like your Mother is there for you Reviewed on: 2nd August 2021

Wondeful People!

Due to mental health problems, I had been stuck doing jobs that paid little more than minimum wage for nearly 20 years, and had run up humongous credit card debts. Even though I hated my job, I carried on working for nearly three years after I claimed my State pension and started paying off my debts, but in the end I just couldn't cope anymore and lost my job. I was terrified I would end up homeless and living on the streets (aged 66) and really seriously contemplated suicide. Fortunately, a friend recommended StepChange and I honestly think they saved my life! Reviewed on: 1st August 2021

Friendly and helpful service

Step change are friendly and very understanding, and provides a great service that put their clients at ease, taking the stress out of a difficult situation. Reviewed on: 1st August 2021

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