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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

The help i needed at the time i needed it

step change helped when i needed it the most, with help at every step of the process Reviewed on: 27th July 2021

Amazing help and service

Step change were there for me when I hit rock bottom. Simple to use, friendly, great service, very helpful and above all life-changing. My only regret is that I didn't find this help years before. Reviewed on: 27th July 2021

Excellent from Start to Finish.

From the very first day of my involvement with Step Change I have experienced nothing but the very best standards of communication, understanding and professional advice from a very pleasant, knowledgeable and efficient team of people, to all of whom one can only say a big thank you. Reviewed on: 27th July 2021

Understanding, professional

Has taken away a lot of the hassle and stress of managing my outstanding debts and enabled me to “breathe” more comfortably and live a more natural existence whilst still servicing my creditors. Reviewed on: 27th July 2021

Excellent plan of action to help solve my debts/finances

I got into financial difficulties due to illness and personal circumstances a few years ago.I contacted Stepchange Debt Charity who were very caring,extremely helpful and professional in sorting an affordable repayment plan. Also,most importantly giving me peace of mind and reassurance. Reviewed on: 27th July 2021

stepchange

They were very good and we are glad they were able to help us Reviewed on: 27th July 2021

An excellent service

Very helpful, quick and efficient. Everything was done online and sorted within 24 hours giving me peace of mind at a stressful time. Reviewed on: 27th July 2021

Great service

gave me a lifeline when dealing with my debt i think the work they do is amazing Reviewed on: 27th July 2021

Excellent service

My experience with Stepchange is overwhelming. Staff are very sympathetic and caring, always friendly and helpful. Reviewed on: 27th July 2021

Extremely resourceful

Marriage breakdown, left me with debt, I contacted Step Change, who made it possible for me to repay my debt to three different creditors, carry on working and raise my son. Step Change took away the stress of creditors contacting me for money and made paying easier, by one monthly payment and regular reviews to ensure I stayed on top of my finances. I seriously urge anyone who is worried about debt to contact Step Change. I can't thank them enough. !!!!!!!!!!! Reviewed on: 27th July 2021

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