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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Life changing

The help and support was life changing. The staff were friendly, efficient and non judgemental. It was a huge relief to talk to them. Reviewed on: 26th July 2021

Dmp

Went on a dmp with Stepchange and their services have been great they make it easy to go debt free and I can always talk to their customer services if I have a query , so far I have halved my debt in just under a year , looking forward to being debt free thanks to Stepchange!!! Reviewed on: 26th July 2021

Turned my life around

Step change have been so helpful and every problem I have had has been resolved with patience and understanding Reviewed on: 26th July 2021

Excellent service

I would recommend stepchange to anyone the staff are very friendly and helpful. Reviewed on: 26th July 2021

A Great Charity

We were in a desparate situation and through the expertise and kindness of this team we were given peace of mind and help that has changed our lives. They gave us a working solution to continue to pay our debts but also our regular bills and put food on the table. Would recommend stepchange charity to anyone who needs help with their debt problems. Many thanks StepChange Reviewed on: 26th July 2021

Informative and helpful

Helped me manage a realistic repayment plan. Kind and understanding. Would recommend anyone having financial issues to get in touch with Stepchange. Took a great weight off my shoulders and I am so grateful for their support. Reviewed on: 26th July 2021

great service really helpfull

stepchange can really help you and they explain everything really well and put your mind at ease Reviewed on: 26th July 2021

Very helpful and knowledgeable.

Customer service always very good Reviewed on: 26th July 2021

Step Change Are Amazing

Step Change got me out of the clouds and back into the world. I was a victim of fraud and got swindled out of a lot of money. If it was not for Step Change i don’t know where I’d be now. Thank you so much. Steve Richards Reviewed on: 26th July 2021

they helped me sort out my money

i didn't know where to go & what to do they sorted everything out for me Reviewed on: 26th July 2021

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