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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

STEP CHANGE SAVED OUR FINANCIAL PROBLEMS

As soon as we contacted Step Change we felt like a weight had been taken from us. Their attitude towards our situation was kind & understanding. They were there throughout for all of our queries, especially during the early days & getting us set up. Reviewed on: 25th July 2021

Fantastic

Very professional and supportive staff. They show compassion and sensitivity throughout the starting process and duration of your plan. They have helped in dealing with creditors taking that pressure away and always respond to any query or worry you have. I can’t say enough how much of a difference their support and plan has made to my life. A well deserved award to win!!! Reviewed on: 25th July 2021

Step Change changed my life.

Gave me purpose and reason to believe in life again Reviewed on: 25th July 2021

Excellent Service

Stepchange have helped me greatly over the past 4 years, have given me piece of mind and supported me totally. Reviewed on: 25th July 2021

Always there to help and advise!

Since contacting StepChange, which wasn't an easy decision as I felt embarrassed and as if I had failed. On the very first contact I was treated with care and respect and offered sound help and advise which has continued throughout my time with them. I HIGHLY recommend them for their care, compassion, knowledge, support and advice: OUTSTANDING!!!! Reviewed on: 25th July 2021

100% Recommended

No Hassle,No Fuss and No Embarrassment . Reviewed on: 25th July 2021

Fantastic support

Informative, caring and very knowledgeable I know I would not be successful in facing my debt without there support. Would highly recommend Reviewed on: 25th July 2021

Support when you need it

After having issues with my finances I contacted step change to get myself sorted because I was drowning in debt and the support I have received has been second to none. Reviewed on: 25th July 2021

Step Change has been amazing and helpful

When my circumstances changed due to health problems for my husband I did nit know how I would cope they were so helpful and I have 4 more pavements to pay and I am done Reviewed on: 25th July 2021

Excellent service.

All members of staff are very respectful & understanding. Reviewed on: 25th July 2021

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