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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange is effective efficient and friendly

I can only praise the work of Stepchange for people in financial difficulties they pick up quickly and are always there to advise and help Reviewed on: 25th July 2021

Always there with advice and support

Step Change have been helping, advising and guiding me through my debt problems. I have never felt l was being judged. The relief l felt when l had spoken to them and faced up to my debt and started to get things sorted. Reviewed on: 25th July 2021

Brilliant service

Staff always helpful, friendly, and easy to understand,excellent service. Reviewed on: 25th July 2021

Excellent, helpful and friendly organization

I am pleased to have Step Change on board. They are providing me with excellent service. Actually the best move I made some years ago. Today, I feel very comfortable and I highly recommend if you need support. Reviewed on: 25th July 2021

The best

Kind undereranding and non judgemental a few words to describe the staff Reviewed on: 25th July 2021

No judgement. Kind, helpful, calm and supportive

I think covid has been hard for everyone. Once secure finances suddenly crumble in a very uncertain world. Step change are a constant in this. A friend in a really harrowing storm. I found them judgement free, calm informative and above all kind. I felt ashamed and they were supportive and reassuring while coaching me through a terrible time. They reminded me I didn’t have to do it alone and gave me peace when All I felt was anxiety. I can’t recommend them enough. Reviewed on: 25th July 2021

Life saving

It took courage to realise I had got into too much debit so deep breath I phoned Step Change they listened were empathic non judgemental and changed my life by helping me to sort everything out effortlessly by drawing up a payment plan and contacted all my debtors for me. I cannot thank them enough Reviewed on: 24th July 2021

Best service

Very supportive and friendly. Information given very important and helpful to me Reviewed on: 24th July 2021

Life changing company

I was worried when I first entered into a DMP. Step change weren't judgmental at all and made the process very simple. Always felt I could call for advise if needed. Reviewed on: 24th July 2021

So helpful and non judgmental.

I would recommend Stepchange to anyone in need of assistance and a sympathetic ear. Always sound advice but the realisation that there are alternatives when you are down and struggling is so important, I’d go as far as to say, it’s actually saving lives! Reviewed on: 24th July 2021

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