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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,650 reviews, last reviewed 28th Jun 2026
188650% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026
Sharon Peart's avatar
Sharon Peart

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

5
A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025
Julie m's avatar
Julie m

Relief

5
Stepchange have been amazing from the start. Very understanding, professional and helpful. They have helped me sleep at night knowing everything is in hand and under control. Thank you Reviewed on: 23rd July 2021
Allison's avatar
Allison

Light at the end of the tunnel

5
The people at step change want to help you to become Debt free and help you to see that there is light at the end of the tunnel Reviewed on: 23rd July 2021
Richard Morgan's avatar
Richard Morgan

Respect helpful and useful.

5
Very glad to meet step change Less worried about my credit problems. Reviewed on: 23rd July 2021
S Expedition's avatar
S Expedition

Professional

5
sympathetic friendly staff, helped sort my life, thank you Reviewed on: 23rd July 2021
margaret mcnulty's avatar
margaret mcnulty

Great service relieves the pressure on you.

5
Nothing too much trouble.Very helpful staff. Reviewed on: 23rd July 2021
Stephen Burke's avatar
Stephen Burke

Excellent service

5
Very understanding polite and guide you in the right direction. On your dept Reviewed on: 23rd July 2021
Valerie Armstrong 's avatar
Valerie Armstrong

Positively get your life back on track

5
Day to day life has it challenges for everyone. Sometimes we can be blind as to what is really happening to our finances until it too late. Feeling stressed and anxious where and how going pay for something is not good feeling and when it’s grinding you down month on month there came a point that felt there’s no way out and who to talk too. Thankfully, took the step to speak to step change and the whole process was straightforward, the colleagues are very helpful and professional, caring and assist in guiding you through the process. The service I received and continue to receive has been excellent from the outset. Manageable monthly payments and through COVID has been exceptional support. I would highly recommend. Reviewed on: 23rd July 2021
Stan 's avatar
Stan

Life is manageable with step change

5
I was lost before step change but now I’m found with step change so thank you Reviewed on: 23rd July 2021
Ruth's avatar
Ruth

Excellent service

5
Have me peace of mind and so helpful Reviewed on: 23rd July 2021
Wendy Rowe's avatar
Wendy Rowe

Step Change - Life Saver

5
Step Change delivers excellent customer service sometimes in difficult circumstances Reviewed on: 23rd July 2021
Simon Hearn's avatar
Simon Hearn

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