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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful and reassuring

Put my mind at rest and managed my debt Reviewed on: 23rd July 2021

always there to help you

i was in such a mess before i contacted stepchange. and no matter what problems you have they are there to help and recommend what help is best for you even if you deside to go a different way tbey are always there to support you but i must say they know what best for you and i would always take note Reviewed on: 23rd July 2021

Mohammad

Since thy took my responsibility of debt i m full stress out..thx Reviewed on: 23rd July 2021

Step change review

Stepchange help me out a lot and now I can say I’m debt free great customer services and would recommend them Reviewed on: 23rd July 2021

Instant weight lifted

Normal lovely ladies, dealt with me and my horrendous anxiety ~ my debt is now being cleared and my anxiety is under control. They are the absolute best. Honest and transparent. No hidden sales pitches. Only your best interests at the heart of the matter - Thank you and good luck. Reviewed on: 23rd July 2021

Step Change took a tremendous weight from my shoulders.

From the beginning of my initial enquiry into Step Change offering me and my creditors a solution to my debt problems, to the present day. I have been able to live a life closer to normal and free for those dark thoughts when my debts were slowly pushing me to that horrible place of the ultimate and final solution. I am now very close to freeing myself from debt and it has all been possible with the help and understanding of Step Change. Reviewed on: 23rd July 2021

Financially help

Very good service , they are really good Reviewed on: 23rd July 2021

Step Change Charity Excellent Service!!!

It is beyond words how thankful I am to Stepchanged Charity, there help was super speedy during my financial struggle, the process was easy and understandable, they gave several options how to managed my finances in affordable way. The staff are amazing and really happy to help, the service is commendable. Reviewed on: 23rd July 2021

Step change are the best!

They have helped me so much over the past year with my debts always amazing customer service and they care about all the customers! Reviewed on: 23rd July 2021

friendly understanding staff

Patient staff during difficult pandemic times Reviewed on: 23rd July 2021

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