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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18662 reviews)

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4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18662)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Great cleaning Tool

Always prompt and helpful..Very polite friendly Staff Reviewed on: 23rd July 2021

Helpful

They’ve helped me to clear my debt. Peace of mind and free from stress.. Recommend to anyone Reviewed on: 23rd July 2021

First Class service

Total understanding of circumstances and of the worry it causes. The procedure fully explained and also seriousness of following the process.The staff very good and experienced in speaking to clients.Good staff make good company. Reviewed on: 23rd July 2021

Great service

They sorted my my debts out to much affordable payments and gave me peace of mind when I became to Ill and couldn't cope to sort out my finances. Reviewed on: 23rd July 2021

Saved me

Was at rock bottom with nowhere to turn regarding the amount of trouble I was in with debt. I contacted Step Change and they turned my life around. At the end of this I will have paid my debt back. The only thing I wish is that I had contacted them sooner. Reviewed on: 23rd July 2021

They helped me so much

I couldn't see a light at the end of the tunnel till stepchange helped me out Reviewed on: 23rd July 2021

Step change fantastic service!

I got into debt due to credit cards and catalogues. After splitting with my then partner,I was scared to use the service but had no choice and they were extremely helpful and encouraging. It was the best decision have made as everything is worked out with you and arranged through step change to make sure you can afford to live as well as pay your debt . Reviewed on: 23rd July 2021

Life changing

Let me sleep again, amazing people doing an amazing job Reviewed on: 23rd July 2021

Excellent help when I needed it the most.

I had a loss of income due to covid, a little while latter my wife passed away with cancer on August 18th 2020, with added expense this gave me a lot of worry , I was passed on to Step Change and in their caring way gradually helped me get my life back. I can't thank them enough. Reviewed on: 23rd July 2021

Excellent Customer Service

After my business folded and left me in debt I didn't know what to do. Sleepless Nights and stress was terrible, someone told me about Step Change and gave me there number. I felt so embarrassed about my situation but the advisor I spoke to soon put my mind to rest, I have a plan in place and they have always helped me when I have needed help. Always there to listen and give you confidence that you need in these dark times. I am so grateful to them. Reviewed on: 23rd July 2021

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