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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Step change is great!

After my first initial call a few years ago I slept so much better! The adviser was helpful, supportive, knowledgable and judgemental. Reviewed on: 23rd July 2021

They got me back on track

After I retired I started taking more credit on and got in a mess.My son found out about Stepchange so we applied online for their help and got it.The process was very user friendly and the staff are extremely helpful, As a result in 2 years time I will be debt free thanks to them. Reviewed on: 23rd July 2021

Amazing team

The step change team are second to none at explaining all options, reassuring their customers and implementing affordable management plans that with Work for all concerned parties Reviewed on: 23rd July 2021

Eases the stress of having debt

I was depressed about my debt and StepChange helped me with a plan and now I am only a few months away from being debt free. Reviewed on: 23rd July 2021

Timely help for an older person

I was in debt with the greedy credit card companies through no fault of my own, Stepchange came to my rescue in my later years and took most of the worry away. Reviewed on: 23rd July 2021

Fantastic

Great support from non judgemental staff. They were understanding and gave great advice. Reviewed on: 23rd July 2021

Best thing i ever did changing ti Step Change

Friendly Staff very helpful nothing to much trouble, Thank you for the help you have given me. Reviewed on: 23rd July 2021

Excellent

A great organisation, with dedicated staff and helpful advice. I would recommend to anyone who needs help with debt. Reviewed on: 23rd July 2021

Step Change has changed my life fir the better..

Step Change has changed my life for the better, they sorted my finance out so it was Manageable for me. A Big Thank You!!!! Reviewed on: 23rd July 2021

Saved

Step Change has given me peace of mind. I can now get on with my life. Reviewed on: 23rd July 2021

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