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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Caring and non judgemental

Always helpful and understanding. We always reach a solution with my budget review Reviewed on: 23rd July 2021

.

excellent advice and always helpful Reviewed on: 23rd July 2021

Amazing

They helped me so much when I got in trouble with my money thank you Reviewed on: 23rd July 2021

Fantastic customer service

Friendly, caring advice offered during the hardest times. An invaluable support. They keep in regular contact to make sure the support is still enough for your needs and the plan is still manageable. The sheer relief from the help they gave is immeasurable. Reviewed on: 23rd July 2021

Fantastic, understanding, helpful service!

I can’t speak highly enough about Stepchange and how helpful and understanding they are Reviewed on: 23rd July 2021

Step Change have helped me so much

When I was in a bad place and with debts I couldn't repay Step Change was a friendly ear that really listened and offered a way forward that was realistic and sensible. They gave me confidence that my issues would be listened too when it seemed really scary to approach my credit card company debtors. Reviewed on: 23rd July 2021

Help all the way to complete my DMP

Best support to keep me on track with payments and supported me until I completed my DMP - Thank you Step Change. Reviewed on: 23rd July 2021

The best support I have ever received.

Kindly, friendly, supportive and caring staff, ready to help its clients, always going a mile ahead. SIMPLY THE BEST!!! Reviewed on: 23rd July 2021

Very helpful and friendly

Staffed by friendly helpful people in a very stressful time Reviewed on: 23rd July 2021

Brilliant help

Sept change help so much put my mind at rest and stop me worrying brilliant company Reviewed on: 23rd July 2021

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