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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent from start to finish

I was a nervous wreck before talking to Stepchange,they were so helpful and put my mind at rest. I am almost at the end of my dmp but the service has been amazing from start to finish. Reviewed on: 23rd July 2021

Freedom at last

StepChange has changed my life for the better with a huge weight off my shoulders. I feel I can breathe again and now have the freedom to be able to do things with my family again without worrying about money all the time. Thank you StepChange Reviewed on: 23rd July 2021

Life Savers

I don’t know what I would have done without Stepchange, I was going round in circles robbing Peter to pay Paul and really struggling to make my wages stretch. Non judgemental and helpful, flexible if your circumstances change and I’m so grateful that I’ll be debt free by next year Reviewed on: 23rd July 2021

Excellent support at a time when we needed it

They didn't judge me, they were understanding and they took the weight off my shoulders...highly recommended Reviewed on: 23rd July 2021

I love step change so much. they saved my life

step change changed my life I have no stress at all worrying about any phone calls or letters. I am well organised than before joining step change. I appreciate a lot what they have done for me. keep it step change. Reviewed on: 23rd July 2021

Life saving

I was close to ending my life due to debt step change saved me thankyou you wonderful people Reviewed on: 23rd July 2021

Amazing

At the time when I approached StepChange, I was spiralling into debt, not sleeping and my entire existence was miserable. StepChange helped me arrange a repayment plan to suit my budget. I feel that they literally saved my life. Cannot thank/recommend them enough. Reviewed on: 23rd July 2021

Life Changing Assistance

We have found them to be a great organisation for helping to sort any debt/financial problems you may have with an affordable payment plan. They were a massive help with organising an acceptable payment plan with affordable monthly payments to our debtors, which also helps us to sleep much easier at night. Reviewed on: 23rd July 2021

Good service

Just got debt free thanks to help from step change Reviewed on: 23rd July 2021

Help at last

Back in control, helpful staff giving excellent advice. Reviewed on: 23rd July 2021

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