Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

View other StepChange products

4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Step change saved my sanity

Step change literally saved my sanity by taking all my debts from my hands into theirs with no criticism whatsoever. Didn’t make me feel the total failure that I thought I was. They were and still are wonderful Reviewed on: 23rd July 2021

Peace of mind

Step Change were kind, caring and professional. They helped me to see that I could manage my debt simply and fairly. Reviewed on: 23rd July 2021

Turned my debt spiral around

I was spiralling further into debt that I couldn’t hope to pay off. With Stepchange’s help, I have turned that around, and I am half way through paying off all of my debts. Reviewed on: 23rd July 2021

An excellent service by knowledgeable honest team

Without StepChange support I couldn't be in a position to control my financial at all! Reviewed on: 23rd July 2021

Excellent

Struggling with debt is a major problem for many of us and the associated shame. After making the initial phone call to Stepchange they were very understanding and I felt a sense of relief. They made the whole process extremely easy to understand and the repayment schedule seamless. Reviewed on: 23rd July 2021

Stepchange saves me

Stepchange help a lot of people, especially me, they always understand whatever your financial situation is, they will give more options to get out of debt. That's why I have my vote to them!!! Reviewed on: 23rd July 2021

Best thing I ever done

I have been supported by Step Change for a long time, at first I felt embarrassed by my situation but after finally contacting them a weight was lifted. The advice and support they provide is invaluable and I would shout my recommendation from the rooftops. If you need advice and support with debt do not hesitate to contact them it will help you so much and you feel that you are in good hands. Absolutely excellent. Reviewed on: 23rd July 2021

Excellent service, no hassle!

The company understands your financial situation and works with you to find an affordable amount to pay towards your creditors. However, you have to come clean and tell about all the creditors. Reviewed on: 23rd July 2021

I can sleep at night

They have been so helpful to me with common sense and practical advice these past few years so I am able to now sleep at night knowing I am reducing my debts and that Stepchange are working together with my debtors to ultimately repay my debts Reviewed on: 23rd July 2021

Very helpful & friendly staff!

They have helped me so much in my financial and mental stress of advising me every step of the way! Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt Collection
from Advanced Collection Systems 2.99 from 7 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub