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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Excellent service. So reassuring

I was really worried and upset when I contact Stepchange. The people there gave me the best nights sleep I had had in a long while. And so approachable. There isn't a better Debt Management Charity who deserves this award. Reviewed on: 23rd July 2021

Freedom

Thanks to step change I felt like the weight of the world was lifted from my shoulders and I was finally free!! Reviewed on: 23rd July 2021

Exceptional service

StepChange helped me through one of the lowest periods in my life and have continued to support me throughout. They provide professionalism ,guidance support experience and understanding they are a must when you feel you have no where to turn. Highly recommended! Reviewed on: 23rd July 2021

Fantastic throughout!

From the first contact with customer service to the website provision and options it couldn't be better. The staff are highly knowledgeable and professional. First class service and highly recommended Reviewed on: 23rd July 2021

job well done

I was in a bad predicament before these people offered their services . they had sorted my issues and put me on right track really quick and not a lot of hassle , cannot not say more A1 service then and still . Reviewed on: 23rd July 2021

Difficult Times Defeated

During a time of immense financial upset caused by matters beyond our control, Stepchange stepped in, advised and assisted. Can't thank them enough! Reviewed on: 23rd July 2021

A massive weight of my shoulders

I wish I had used them sooner, understanding & professional Reviewed on: 23rd July 2021

Step Change......There to begin your steps forward in life again

Wonderfully kind, professional and understanding people at step Change....The interactions I have had helped me to come to terms with my situation and gradually stop feeling a failure and start feeling hopeful again. Thank you so much, you doa very important and worthwhile job Reviewed on: 23rd July 2021

Stress free

Work out your incoming and outgoing, Stepchange does the rest Reviewed on: 23rd July 2021

very helpful

very helpful, friendly staff... they helped me a lot, psycologicaly as well. since I have got in touch nothing seemed to be impossible again. I am on my way to pay my debts off and don't use the credit cards any more. it feels much better now. Reviewed on: 23rd July 2021

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