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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Amazing charity

I contacted Step Change several years ago due to a very difficult financial time for me and my family . The help support and advice from day one has been brilliant and continues to be to this day . I will be forever grateful to them for their help at a very difficult time in my life . Reviewed on: 23rd July 2021

Stress Free

When I first got in touch with Step Change they were really helpful, explained everything on how it would work,that really put my mind at rest.They keep you updated and my monthly payments are taken I have no more worry or stress I would highly recommend Step Change. Reviewed on: 23rd July 2021

Simply the best!

Step change changed my life for good Reviewed on: 23rd July 2021

Step Change literally saved me!

So kind, caring and non judemental - amazing organisation Reviewed on: 23rd July 2021

Turned our life around

Thank you for being there for us and people like us who probably wouldn't have survived these last few years. Reviewed on: 23rd July 2021

good service

I've been with Stepchange for a few years now and they have always been very helpful and they do not judge you because you have debts. Would highly recommend Reviewed on: 23rd July 2021

I sleep well now

StepChange has really helped a lot. They have managed my debt in a way that I feel free from harassment. With a peace of mind I feel truly in control. Reviewed on: 23rd July 2021

Fantastic Chaity

Couldn't have survived without the help I received from 'Step Change' and the help I'm still receiving. Reviewed on: 23rd July 2021

Is the only place to go if facing financial trouble, no judgment or criticism

They helped me all the way , always there when I needed them Reviewed on: 23rd July 2021

Weight lifted....

Literally felt less stressed & like a huge weight lifted off my shoulders once I knew Stepchange were in control of & taking charge of my debts. I feel safe in their hands. They give honest advice with no hidden fees or agenda. Thank you Stepchange Xx Reviewed on: 23rd July 2021

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